Customer Service Hours and Contact Information


Customer Service Call Center

Open: Monday – Saturday

Hours: 8:00 a.m. to 8:30 p.m. **

Phone: 360-427-5033

Toll Free: 800-374-3747

TTY/TTD: 711 or 800-833-6384

Fax: 360-426-1152

Address: 790 East Johns Prairie Rd, Shelton, WA 98584


** To schedule dial-a-ride, all requests must be made between 8:00 a.m. and 5:00 p.m.
Ride reservations can be cancelled after hours by leaving a message with your name and ride reservation information.


Transit-Community Center Customer Service Lobby

Open: Monday – Friday

Hours: 7:30 a.m. to 5:30 p.m.

Phone: 360-426-9434

Address: 601 West Franklin St. Shelton, WA 98584



Administration Office

Open: Monday – Friday

Hours: 8:00 a.m. to 5:00 p.m.

Phone: 360-426-9434

Fax: 360-426-0899

Address: 790 East Johns Prairie Rd, Shelton, WA 98584


Other Contact Information



Twitter: – Follow us @MasonTransit



Online Contact Form

Comment submissions are not monitored 24/7. Please note we are unable to schedule and/or cancel Dial-a-Ride reservations or route deviations through comment submissions. If you would like to schedule a Dial-a-Ride, route deviation, flag stop, or need any immediate assistance please contact customer service at 800-374-3747 or 360-427-5033.

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