When a rider needs to cancel their trip at the last minute or does not show up for a pre-scheduled trip, it denies other riders the opportunity for our service. Riders who schedule Dial-A-Ride or Deviated Fixed Route service trips and repeatedly no-show or have excessive late cancellations, may be suspended from both services. If a trip is missed, the return trip is automatically cancelled.
Mason Transit requires that you give at least two (2) hours notice if you are unable to take your ride. If you need to cancel more than one trip, be sure to tell the customer service representative the dates and times you are cancelling. Remember to cancel your return trip at the same time if it’s not needed. If you cancel with less than two (2) hours notice you will receive a late cancellation. Two (2) late cancellations equal one no-show.
If a rider no-shows three (3) or more Dial-A-Ride or Deviated Fixed Route trips in a 30 day period, they may be suspended from Mason Transit service for a minimum of one (1) week. The second suspension will be for a two (2) week period; a third suspension will be for a three (3) week period, and so on. Each suspension increases by seven (7) days within a 12-month period.
Please be respectful of your fellow riders.